As we open our doors and welcome you back again very soon, our number one priority is the health and wellbeing of our visitors, volunteers and staff. To make sure that we’re doing everything we can to maintain our COVID-Secure building we’ve introduced a number of measures to help everyone stay safe.

Here's what you need to know…

What we’re doing

We’re following the official government guidance  and advice from Camden & Islington Public Health England. Measures we’ve introduced so far include:

  • Reduced visitor numbers
  • Mandatory masks in the building for all visitors
  • Clear signage to guide you around the building safely
  • Removal of some seating to ensure social distancing 
  • Hand sanitiser stations at all entrances and around the building
  • Increased, regular and thorough cleaning of all rooms, surfaces and equipment.

We’ll continue to review and manage any risks and to respond to any changes in the latest government guidance and advice, keeping our staff trained and up to date as we go.

Reduced visitor numbers

We’re admitting fewer visitors than usual so that you can easily keep a safe distance from others and enjoy a crowd-free visit. To help us manage the numbers, we are asking everyone to please book your tickets for all events and activities in advance and arrive no earlier than 15 minutes before the start time.

Keeping others safe

You must wear a face covering during your visit, for your safety and the safety of other visitors and staff. The government have made this mandatory in venues like ours, so please do remember to bring your mask with.

JW3 reserves the right to refuse entry to the building or to any event if an individual refuses to wear a face covering. 

Please, stay at home if you have symptoms of illness such as a cough, sore throat or fever or have been in contact in the past 14 days with someone who has coronavirus. 

During your visit

To keep yourself and others safe, please:

  • Follow our guided system through the building
  • Wear a face covering at all times (unless eating or drinking)
  • Keep a safe distance from others
  • Wash your hands regularly, including on arrival
  • Use the hand sanitiser provided.

Access information

You don't have to wear a face covering if there is a legitimate reason why you can't do so.

For example:

  • children under the age of 11 do not have to wear a face covering
  • you don't have to wear a face covering if you can't put on, wear or remove it because of a physical or mental illness, impairment or disability
  • you don't have to wear a face covering if putting on, wearing or removing it will cause you severe distress
  • you don't have to wear a face covering if you are providing assistance to someone who relies on lip reading to communicate.


Thank you in advance for your cooperation which will help us keep everyone safe.