Terms & Conditions


This is the website of JW3, which is owned and managed by JW3 Trading Limited, registered No. 7686352 (England and Wales).
Our Registered office is at: 341-351 Finchley Road, London NW3 6ET.
By using this website the visitor (that’s you) to the website agrees to be bound by our "Terms and Conditions" and if you purchase any services or products using the website you agree to be bound by our "Conditions of Sale" and any specific conditions we set out.


At JW3 we are committed to the highest standard and quality of information and every attempt has been made to present up-to-date, accurate information, believe us.
However, although much blood, sweat and a small number of tears have been shed in the name of making this website and ensuring it's accurate, we're also human. Which means that there may be some errors. If there are any errors, 1. We're sorry, 2. We can't accept liability for any loss damage or inconvenience caused as a result of reliance on the information, 3. Don't moan about it, tell us - at least we can get it right for the next visitor.
We do take reasonable steps (and a little bit more) to ensure that information we use on the website, provided to us from other organisations, companies and people, is accurate and not defamatory or offensive. But we don't control the content or take responsibility for pages maintained by external providers or linked pages.



By accessing information from this website you agree to be bound by these Terms and Conditions as set out below.


This website contains information and images that are copyright. Some of the copyright information or images is owned by JW3, some by other used under licence or by permission by JW3. Please respect and observe the terms of copyright. If you want to use any of the information or images, ask us. We will want to say yes if we can.


You assume full responsibility for the protection of your computer system including the hardware, software and any data stored on your computer system - and the same for any from third parties who may be connected to your computer system. This means you are responsible for making sure that you have the necessary protection to ensure that anything you download, or otherwise receive, from this website is free from viruses, worms, Trojan horses or other items of a destructive nature.
At JW3 we take reasonable steps to ensure that data transmitted electronically, via the site or otherwise, and stored by JW3 is not accessed by unauthorised third parties as required by the Data Protection Act 1998. However, as we all know, no one can guarantee that data transmitted electronically cannot be intercepted. By using this site you accept that there is risk that data transmitted electronically to JW3 via this website or otherwise may be intercepted before reaching JW3 or accessed from JW3’s data storage by third parties not authorised by JW3 and may be exploited unlawfully by such unauthorised third parties. We do our best to prevent that from happening. We just can't guarantee it won't happen.
As for any other organisation's, business' or person's website that we might link to or provide access to in other ways, we make no representations as to the quality of the security of those websites. Connected websites accessed through our website are independent websites over which JW3 does not exercise any control whether financial editorial or of any other kind and are not in any way endorsed by the JW3.

Youth Policy

Customers are required to complete and return any and all necessary documents prior to the commencement of events which require them. JW3 reserves the right to refuse entry to those who do not provide the necessary information in the time frame stated.

Data Protection

All information we collect is held in the strictest confidence. We may use your information to contact you about any changes to, or important information about, an event booking. When necessary, we may disclose some information you have provided within our group of companies, with some event partners, government bodies and law enforcement agencies, future owners of our organisation and suppliers we engage to process data on our behalf in line with the Data Protection Act 1998. JW3 does not sell its customer lists to third party marketing organisations.


Information contained in this website may contain technical inaccuracies or typographical mistakes. Information may be changed or updated without notice and any queries relating to the information including queries as to its currency and accuracy should be addressed to the person or persons stipulated in the Specific Conditions on the appropriate pages relevant to the goods or services sought.

Warranty and Liability

All information made available from within this website is provided "as is" for information purposes only and without warranty of any kind either express or implied including but not limited to any warranties as to non-infringement of rights merchantability or fitness for a particular purpose.
'User' a JW3 Member, customer or visitor to the JW3 website.
'Website' the network location on the World Wide Web written in hypertext mark-up language (or other World Wide Web compatible language) format developed in accordance with these terms and conditions containing digital text, graphics, sound, and video which is the Customer’s proprietary site stored on a server and accessed via the Internet, being identified as ‘www.jw3.org.uk’.


We reserve the right to refuse admission in reasonable circumstances.
If you arrive late it's not our fault and you may have to wait until a convenient break to be admitted.
It’s a sad fact of life that we have to take security very seriously so please don’t be offended if we ask to search your bag. Talking of security, we do have 24 hour CCTV recording inside and outside the building which is continually monitored, so don't do anything you wouldn't want anyone else to see.
We are really sorry if your personal property is lost or damaged whilst on the premises and we will do our best to assist but we cannot be held responsible.
Tickets can’t be refunded or exchanged except where an event is cancelled or abandoned.
The use of cameras and sound recording equipment is a strict "no-no" during performances.
Where you have allocated seats we have the right to change them to others of equal value.
We may take pictures or record audio during your visit to the building and by buying a ticket you consent to us using your image or voice for promotional purposes.  If you would prefer to be excluded from this policy please contact a JW3 staff member.
JW3 reserves the right to refuse admission to and/or eject any person whose behaviour is deemed to be disruptive or inappropriate. No refunds will be given under these circumstances.


JW3 membership is usually offered for a renewable period of 12 months. We reserve the right to revoke membership at any time if a member acts in an unreasonable manner towards other members or visitors to JW3. Or to JW3 volunteers or staff.
JW3 members enjoy a range of benefits that are listed and updated on the Membership page of our website. JW3 reserves the right to change, remove or substitute any of the benefits at any time.
JW3 members ordinarily receive a membership card. The membership card provides many benefits but it is not a cheque card, debit card or credit card; so don’t try to use it to pay for your groceries at the supermarket.
The JW3 membership card is not transferable. It was made especially for you to person named on it to use, not somebody else.
Nor is it an identity card. We trust our members. Others might not.
The JW3 membership card is issued by and remains the property of JW3.


We offer discounts on many of our ticket prices for recipients of Universal Credit, Pension Credit, Disability Living Allowance and full-time students. An appropriate card will need to be shown. Please note discounts cannot be combined.

We also offer a Group Booking Discount: Buy nine tickets, get the tenth one free. Please call the Box Office to take advantage of this offer.


JW3 is an accessible building for people with physical impairments. Wheelchair accessible.
Parking for disabled visitors is available, please call in advance to reserve a space.

We have a limited number of spaces for wheelchair users within our cinema and Howard Hall, including a raised viewing area for unseated performances (e.g. some music gigs). To ensure we can accommodate you safely and comfortably, wheelchair spaces should be booked in advance in person at our Box Office or by calling the Box Office on 020 7433 8988.
For seated events in Howard Hall, we have a number of wheelchair spaces that are reserved until an event sells out, at which point they may be put on general sale.

For your convenience, the JW3 Cinema and Howard Hall have an advanced technology hearing loop, just set your hearing aid to Channel T for the full benefits.